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Your Account

Introduction

Your Account is where you’ll find details about the business account owner, your business subscription and billing details.

Subscription Types

Our mission is to make local digital infrastructure affordable for all towns. Consequently we provide a variety of different ways in which businesses and organisations can contribute to the cost of hosting and maintaining their local platform.

Standard Subscription

Businesses are offered a free trial period after which they pay a small monthly fee for continued access to their digital town hub.

Free Subscription

If your business is a member of a Business Improvement District (BID) and they have commissioned the digital town hub, you are likely to receive a free subscription. This is because the BID is already making a contribution towards the cost of the platform in your town.

Switching Between Subscription Types

If you join on a standard subscription and need to switch to a free subscription because you’ve joined the BID, then your digital town hub will manage the transition for you based on the BID uploading the correct information in to their system.

Similarly, if you join on a Free Subscription and, for any reason, need to switch to a standard subscription, the hub will manage this for you.

In both cases, you’ll receive emails keeping you informed and letting you know if any future payment is due.

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